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Regulations for access and prevention measures for COVID-19

In order to preserve the low epidemiological incidence in the Canary Islands and guarantee the sustainability of tourist activity, the Government of the Canary Islands establishes the following regulations for access and accommodation in tourist establishments.


1.- It is essential to present in this establishment a Certificate that demonstrates the completion of a diagnostic test for active infection by COVID-19 with a negative result.

2.- The test must have been carried out within 72 hours prior to arrival in the Canary Islands and be approved by the health authorities of your country or the European Union.

3.- The certificate is mandatory for people over 6 years old who want to stay in any tourist accommodation in the Canary Islands.

4.-  The certificate can be presented in digital or paper format.

5.-  The certificate must contain the date and time of the test, the identity data of the person, the authorized center responsible for the verification and the negative result.

6.-  The certificate will not be required from travelers who prove (with their travel document) that they have been in the Canary Islands for 15 days, nor from Canarian residents who declare that they have not left the archipelago in the 15 days prior to arrival at the establishment. Both residents and visitors may not have presented symptoms compatible with COVID-19 in both periods.

7.-  It is mandatory to download and keep active during your stay on the islands, as well as the 15 days immediately after your return to your place of origin, the RADAR COVID infection alert mobile application.







In compliance with the regulations established by the Spanish Government, we have developed and implemented our "Health & Safety" guide and suggestions, which include the recommendations of the World Health Organization (WHO) regarding the prevention of the spread of COVID-19.


The following are the measures we have implemented to maintain the highest standard of sanitary security in our establishment.

Mandatory use of mask at reception

Guests coming to reception must wear a mask at all times.

Reception connected with rest area

Isolated reception service, we will attend to our guests through the window that communicates with the rest area.

Temperature control

Temperature control for our guests at Check-IN

Check-IN In The Apartment

To avoid breaching the maximum capacity in the reception area and for guests who request it previously, we will do the Check-IN in the assigned Apartment.

Hand sanitizer

Free disposal of hand sanitizer in common spaces.

Digital concierge

Digital concierge service through WhatsAPP.

Signage On Ground And Common Spaces

Floor marks and signs to maintain social distance.

Capacity Reduction In Common Areas

Limitation and reduction of capacity in common areas

Textile Disinfection

Cleaning and disinfection of textiles with high temperature steam.

Shoe disinfection

At the entrance to our establishment we have installed a carpet with a disinfectant solution for shoes.

Key disinfection

All the keys to the apartments are disinfected before use.

Use of face masks and / or covers

All team members will wear protective gear, masks and / or face covers as recommended.

Temperature Control To Our Team

Every day our team will undergo temperature controls.

Health and Safety Committee

Health and Safety Committee and training in health security for our team.

Prevention Kit

Prevention Kit sale to our guests, includes masks and hand sanitizer.

Permanent Cleaning Of Surfaces

We increase the frequency of cleaning in common areas. Every 2 hours our staff cleans and disinfects the contact surfaces in common spaces.

Express check-out

For those guests who request it in advance, we will perform the express Check-Out,


In order for you to enjoy your stay in complete safety and tranquility, always respect the instructions of our team and practice these actions.

Wash your hands

Wash your hands with soap and water frequently.

Social distancing

Keep a distance of 1.5 meters with other people, if you can not do it wear a mask.

Use of masks

We recommend the use of masks in common spaces, when you cannot maintain a distance of 1.5 meters with other people.

Use of disposable tissues

When you cough or sneeze, cover your nose and mouth with your elbow flexed or with a tissue.

Don't touch your face

Do not touch your eyes, nose, or mouth.

Use electronic payment methods

To minimize contact, avoid paying with coins and bills.

Request Medical Attention

If you have a fever, cough, and shortness of breath, seek medical attention.