We are prepared to receive our guests with all the affection and professionalism that characterizes us. Our objective is to provide the maximum standard of sanitary security, to achieve this we have worked closely with the sanitary authorities, we have disinfected our facilities, improved cleaning procedures and we have modified the common spaces to guarantee social distancing and minimal interaction with our guests.
To take care of you and your companions, we have implemented our "Health & Safety" guide, which includes the recommendations of the World Health Organization (WHO) regarding the prevention of COVID-19 transmission. To stay safe and secure, we have implemented these health security measures.
Guests coming to reception must wear a mask at all times.
Isolated reception service, we will attend to our guests through the window that communicates with the rest area.
Temperature control for our guests at Check-IN
To avoid breaching the maximum capacity in the reception area and for guests who request it previously, we will do the Check-IN in the assigned Apartment.
Free disposal of hand sanitizer in common spaces.
Digital concierge service through WhatsAPP.
Floor marks and signs to maintain social distance.
Limitation and reduction of capacity in common areas
Cleaning and disinfection of textiles with high temperature steam.
At the entrance to our establishment we have installed a carpet with a disinfectant solution for shoes.
All the keys to the apartments are disinfected before use.
All team members will wear protective gear, masks and / or face covers as recommended.
Every day our team will undergo temperature controls.
Health and Safety Committee and training in health security for our team.
Prevention Kit sale to our guests, includes masks and hand sanitizer.
We increase the frequency of cleaning in common areas. Every 2 hours our staff cleans and disinfects the contact surfaces in common spaces.
For those guests who request it in advance, we will perform the express Check-Out,
In order for you to enjoy your stay in complete safety and tranquility, always respect the instructions of our team and practice these actions.
Wash your hands with soap and water frequently.
Keep a distance of 1.5 meters with other people, if you can not do it wear a mask.
We recommend the use of masks in common spaces, when you cannot maintain a distance of 1.5 meters with other people.
When you cough or sneeze, cover your nose and mouth with your elbow flexed or with a tissue.
Do not touch your eyes, nose, or mouth.
To minimize contact, avoid paying with coins and bills.
If you have a fever, cough, and shortness of breath, seek medical attention.