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Loved the apartment and the staff were so lovely and helpful
The Wi-Fi wasn’t great in some areas of the apartment
Lynn BanksDear Lynn, Thank you very much for your wonderful review of Rocas Blancas Apartments. We are glad you loved the apartment and found our staff lovely and helpful. We apologise for the Wi-Fi issues in some areas and will work to improve this. Kind regards,
Juan De LeónLocation. Pool temperature was great and nice and clean.
Extra pillows would be nice. And sofa bed should be made up on arrival if booked for 3 people on the apartment.
Grainne KirbyDear Grainne, Thank you for your feedback and for highlighting the great location, pool temperature, and cleanliness at Rocas Blancas Apartments. We appreciate your suggestions about the extra pillows and having the sofa bed prepared upon arrival when booked for three people, and we will take them into consideration to improve our services. Kind regards,
Juan De LeónWonderful location. Tidiness of pool area and availability of sunbeds. Friendliness and helpfulness of all staff.
Walk in showers would be good.
Linda TainshDear Linda, Thank you very much for your excellent review of Rocas Blancas Apartments. We are delighted that you enjoyed the wonderful location, the cleanliness of the pool area, and the friendliness of our staff. We appreciate your suggestion about walk-in showers and will take it into consideration for future improvements. Kind regards,
Juan De LeónAs always, rooms were impeccably clean, pool area was perfect and the cleaning staff and especially the female lifeguard were very friendly.
There was a mixup when we checked and in and we had only been allocated one room instad of the two we had booked. This was fixed at 2pm on our second day but I did feel that the member of staff could have been more apologetic that we had to spend one night in the emergency studio apartment or that some compensation might have been offered. That said, I still love your apartments and have booked to come back in October.
Penny TainshDear Penny, Thank you very much for your excellent 9.5 out of 10 rating! We’re glad to hear you continue to enjoy your stays at Rocas Blancas Apartments and appreciate the cleanliness, perfect pool area, and friendly staff, including our female lifeguard. We sincerely apologise for the mix-up with your room allocation and regret any inconvenience caused. Your feedback about the staff’s response has been shared with our team to improve our guest service. We look forward to welcoming you back in October for another great stay. Best regards,
Juan De León